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Difficult Conversations: How To Discuss What Matters Most

  • by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fishe
  • Publisher: Penguin (non-classics)
  • 352 pages
  • Released Date: 2010-11-02
  • Paperback , 10 Anv Upd
  • ISBN: 9780143118442, 0143118447
  • List Price: $16.00
  • Rating: 4 out of 5 by PricesTube
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Introduction

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving

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